Refund & Returns Policy

Overview

Our refund and returns policy varies, 7 up to 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

What can be returned:

1. Because the nature of the product, there is a limited return policy that applies to wheel only or tire only sales. Either a wheel or tire MUST NOT BE installed, mounted, balanced, nor used in any way shape or form. It is HIGHLY encouraged to test fit a wheel prior to mounting and/or balancing. This type can be returned for a partial refund, restocking fee up to 30%, shipping, and any other fees will be deducted from your refund.
2. Any UN-USED accessory that was purchased within 7 days.
3. ALL returns MUST be accompanied by its original packaging. 
4. If you do not have the original packaging, there will be a deduction from your refund to compensate new original packaging.

What can’t be returned:

1. Any special build orders. If you submitted a special build order, that cannot be returned. No ifs, ands or butts.
2. Any custom drilled / cnc order. If you needed a special drill or cnc work to any wheel(s), that cannot be returned under any circumstance. Please make sure you provide ALL vehicle details at time or ordering. 
3. Any special paint order. If there was paint involved, that cannot be returned under no circumstance. Once a paint order is submitted, there is no going back!
4. If we shipped out an order via UPS/FedEx/Freight, or any other type of delivery method and it gets refused, you will be charged extra shipping. It will be deducted from any refunds owed to you, and you will get a restocking fee of 50% and pay any associated fees related to the refusal of your delivery.
5. IF you do not have a RGA# do not send it or it will get lost. We WILL refuse and/or return any order(s) that there is no RGA for. You can get a RGA from your sales representative in which you placed your order from OR by calling (323) 543-7379. If you placed order online, you must call us to request a RGA # and further instructions.

Additional non-returnable items:

• Suspensions parts and accessories. Includes installation

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and/or return.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

If you paid with a credit or debit card AND you change the number, we will refund the same payment method and your bank will reroute the refund to your new card. We will NOT send or transfer any payment to any other form.

ANY fees incurred will be deducted from your refund. A clear explanation will be discussed at time of refund of any fees.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at (323) 543-7379.

PLEASE NOTE: THERE IS A RESTOCKING FEE OF UP TO 30% IF YOU DECIDE TO CANCEL AN ORDER AFTER ITS PROCESSING PERIOD OR ONCE IT HAS SHIPPED. IF YOU REFUSE SHIPMENT, YOU WILL BE CHARGED RESTOCKING FEE AND ANY AND ALL APPLICABLE SHIPPING FEES AND ANY CARRIER IMPOSED FEES. A FEE NOTE WILL BE GIVEN TO YOU AND DEDUCTED FROM ANY REFUND OWED TO YOU.

Sale items

Sale items are final sale. There are no returns or exchanges.

Exchanges

Exchanges are made in certain situations, such as damage during transit or manufacturer defect. You must report this type within 24 hrs of receiving your order.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at (323) 543-7379 for questions related to refunds and returns.